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How does it work?

The Wim appliance was designed to make fresh frozen yogurt using Wim-Bowls and the milk of your choice, dairy or dairy free. You simply open a Wim-bowl, add milk to the premium dried ingredients inside, and insert the bowl into the machine. Then close the lid and press start. That’s it! Just wait for the green light and chime to let you know that your frozen yogurt is ready.

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How does the Wim freeze my yogurt?

Wim uses patent-pending cooling technology to intelligently freeze each bowl of yogurt. All you have to do is place a Wim-Bowl in the basin, press the button, and boom, the machine kicks into action, cooling the basin from room temperature to -10 degrees celsius in 90 seconds. Just wait for the green light and chime, and then grab a spoon.

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What is a Wim-Bowl? Why are the ingredients dried?

Wim-Bowls were designed specifically for our Wim appliance. We dry our fresh ingredients to remove all the liquid and form a flavor-packed base for the milk of your choice. The Wim appliance mixes and freezes these ingredients on-demand, rather than in a factory hundreds of miles away, so you get the freshest and most tasty frozen yogurt in the comfort of your own home.

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Where do your ingredients come from?

Our dairy flavors all start with a simple, organic yogurt from a biodynamic farm in upstate New York, and dairy-free flavors are made with organic coconut milk powder. In addition to the dried yogurt, all flavors feature all-natural ingredients, selectively sourced to create unique and delicious flavor. Check out our Nutrition Facts to learn more our ingredients.

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Can I use any type of milk?

Yes, you can use your choice of cow’s milk or dairy alternative with all our flavors, including dairy-free recipes. We like whole and almond milk best, but every once in awhile we swap half-and-half for an extra decadent treat.

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Does Wim offer dairy free options?

Yes, Wim offers dairy free flavors made with organic coconut milk powder. Look for the green V symbol (V) on our menu (link to bowl shop) to identify nondairy flavors. You can add your choice of dairy or dairy free milk to any Wim-Bowl

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How long does it take to make frozen yogurt?

It takes around 10 minutes, depending on the temperature of your room and the temperature of your milk.

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How much does it cost?

The Wim appliance costs $299 and comes with a starter pack of five Wim-Bowls. Additional Wim-Bowls can be purchased in 5-, 10-, or 20-pack bundles starting at $3.00 per bowl. Visit our Wim Appliance shop and our Bowl shop for more detail.

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Why is Wim spelled without the “h”?

We’re all about simplicity here at Wim. We believe the best companies with the best products make things simpler and take away things you don’t need. Our name is no different.

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Why are the ingredients a powder?

We dry our 100% fresh ingredients to remove all the liquid and form a flavor-packed base for the milk of your choice. By mixing and freezing your milk on-demand, rather than in a factory hundreds of miles away, you get the freshest and most tasty frozen yogurt in the comfort of your own home. Check out our Frozen Yogurt page to learn more about how it’s made.

Can Wim-Bowls be recycled?

Yes, the Wim-Bowl, plastic mixer, and cardboard packaging can all be recycled! Recycling is just as easy as as making frozen yogurt with Wim. Refer to our Sustainability page for more information.

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What is the plastic piece in the bowl? What do I do with it?

We call it the mixer. When you place a bowl in the basin of your Wim, the spindle will fit neatly into the top of the mixer to whip, aerate, and combine the milk, yogurt, and other ingredients. The mixer can be kept in the bowl while you eat. Afterwards, clean, recycle, and repeat!

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I don’t have milk in my fridge. Can I use water?

We don’t recommend it. Wim-Bowls turn out best using dairy milk or dairy alternatives, like soy, almond, or coconut milk.

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What should I do if the powder is clumpy

Go ahead and break up the clumps of powder with a spoon. This will help the powder easily integrate into the milk to create a creamy texture.

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What should I do if I pour too much milk into the bowl?

Wim-Bowls have a fill-line printed inside so you know how much milk to pour. If you accidentally pour too much milk in the bowl, it’s better to pour some out before placing the bowl in the machine.

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What if milk splashes while I’m closing the lid or while I’m making a bowl?

Don’t worry about a bit of splash! The appliance will still run smoothly, and you can wipe down the splash guard after you enjoy your frozen yogurt.

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The Wim-Bowl is stuck in the basin. How do I remove it?

If the outside of the Wim-Bowl is wet when inserted into the appliance, it will freeze to the basin. Remove it by applying force underneath the rim or wait a minute for it to thaw.

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Can I reuse the bowls?

Wim-Bowls are designed to be convenient and easy to take on the go, so they are not meant to be reused. Refer to our Sustainability page for recycling information.

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Ingredients and Nutrition
Is Wim organic?

All Wim-bowls are made with organic ingredients. Dairy flavors all start with a simple, organic yogurt from the Hudson Valley and dairy free flavors all start with organic coconut milk powder. Check out our Nutrition Facts page to learn more about our ingredients.

Is Wim nut-free?

Some of our flavors include nuts, and all Wim flavors are made in a facility that processes coconut, peanuts, and dairy.

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Is Wim gluten-free

Yes, all Wim recipes are gluten-free!

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Is Wim kosher?

Yes, Wim recipes are certified kosher by the Orthodox Union.

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Does Wim have added sugar?

We aim to keep sugar in our recipes to a minimum. Wim-Bowls are lightly sweetened with natural sweeteners, like honey, and organic sugar. There is also a bit of sugar that naturally comes from the fruit and ingredients that we add. We do not use any artificial sweeteners or high fructose corn syrup.

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What is a biodynamic farm?

We are proud to partner with Hawthorne Valley, a biodynamic and organic farm in upstate New York. The concept of a biodynamic farm was introduced by Rudolf Steiner in 1924 as one that can “produce everything it needs from within itself” and becomes a “self-contained individuality.” The animals on a biodynamic farm provide the basis of the farm’s compost, which ensures a continuous, regenerative cycle by building the soil fertility of its pastures and vegetable fields.

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What makes yogurt organic?

All Wim-Bowl recipes are certified by Stellar Certification Services Inc. Recipes fall under USDA Organic & Made with Organic Ingredients certifications based on their formulations. The dairy flavors all start with a simple, organic yogurt from the Hudson Valley and the dairy-free Wim-Bowl flavors start with organic coconut milk powder. Check out our Nutrition Facts to learn more about how we source ingredients.

What are probiotics and why are they in my yogurt?

Probiotics are good bacteria that naturally occur in certain foods, including yogurt. Research indicates that probiotics have various health benefits, such as supporting healthy digestion, improving the immune system, and even boosting your mood!

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Wim Appliance
How big is the Wim appliance?

The Wim appliance weighs 15 lbs and is 5.5 inches wide, 12 inches long, and 12 inches high. See technical information on our Appliance page.

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Where should I use my Wim appliance?

We recommend placing your Wim on a counter or table and leave about 6 inches of space around the vents while the machine is in use to allow for ideal airflow.

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How much should I open the lid?

As much as you need, but try to keep it at a 45 degree angle. Don't stress though - it's durable!

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Why does the machine make noise when I open the lid?

As soon as the lid is opened, the Wim automatically begins its cool-down process so you can enjoy frozen yogurt faster. You can leave the lid open for up to 5 minutes before the machine will stop pre-cooling.

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I’m hungry. Can I make it go faster?

Yes, try opening the lid of the machine before you prepare your Wim-Bowl and milk. The Wim automatically begins its cool-down process as soon as you open the lid, giving it a head start before mixing and freezing your yogurt. You can leave the lid open for up to 5 minutes before the machine will and stop pre-cooling.

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Can I run the machine for shorter or longer than the run-time?

Your Wim is programmed to blend your frozen yogurt until optimal temperature and creaminess, so we recommend running it for the full cycle. However, you can stop the machine at any time by pressing the start button again.

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What if my Wim finishes freezing, but I’m not ready to eat yet?

No problem! Leave it in the appliance until you’re ready to eat. Your Wim will hold the frozen yogurt cold for another 5 minutes before turning off.

How often do I have to clean the machine?

Rarely. If the spindle or splash guard gets dirty, simply wipe your Wim with a damp towel. It’s that simple!

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Can the machine get contaminated with allergens?

While there is very little clean-up required, ingredients could come in contact with parts of the appliance. We recommend cleaning the appliance between uses if you are sensitive to allergens.

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What do I do if my Wim isn’t working?

Please reach out to us for troubleshooting assistance. We will also assist you with an exchange if your machine is damaged or broken.

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Orders
Where are the Wim appliances and bowls made?

Our Wim appliances and bowls are made in America!

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Can I change or cancel my order?

If you change your mind about a purchase, please reach out to us as soon as possible. We will do our best to change your order before it is shipped, but cannot make changes post-shipment.

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Does Wim ship internationally?

At the moment we only ship in the United States. Please contact us at hello@wimyogurt.com to request to be notified about changes to our shipping policy

What is your return policy?

We offer a 30-day no questions asked return policy on our appliances. We do not accept Wim-Bowl returns. Please contact our support team at hello@wimyogurt.com for additional questions on returns or to start a return or exchange.

Does Wim offer subscriptions for Wim-Bowls?

We currently offer a la carte ordering so customers can choose the quantity and flavor of Wim-Bowls they want, when they want. If you’re interested in a subscription service, please let us know at feedback@wimyogurt.com.

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Does my Wim appliance have a warranty?

Wim offers a limited one-year warranty from the original date of purchase. If your Wim breaks due to a defect covered by this warranty, we will repair or replace it at no charge. For additional warranty questions or to make a warranty claim, please contact hello@wimyogurt.com

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What do I do if my Wim arrives damaged or broken?

If you receive a damaged machine, please contact us and we will send you a new machine as quickly as possible.

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